But not everyone that manages to find a particular forum and then manages to figure out how to post a question is savvy enough to figure out or run an effective search. Just because it's easy for some of us doesn't mean that other less computer-savvy owners can successfully run a search (especially since we Jeepers tend to use all sorts of slang: transmission, trans, tranny, stick, gearbox, etc). I would rather answer a thousand questions about what type of oil to use in a 4.0 than to have a single person go away with a bad impression of the forum. Not to mention that many similar looking problems have subtle differences that the poster may not understand. That's not to say that I don't have a few canned responses (like for how to post pictures) or that I won't run a quick search myself to help them out. I just don't understand the intolerance for repeat posts. I guess I just prefer to strive for better customer service and help each member individually. :dunno: