so, your saying that UPS failed to deliver the part, not once but twice. Then the same thing happened with a money order too? come on :shake: that is just a little far fetched. And I see why you don't want to lose money on the deal but why should the buyer lose money? you should refund their full amount and take up any losses withe UPS. After all, according to you, it was UPS that caused the problem which may create a loss for you, not the buyer.