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Stay Away From Omix-Ada!


Automan2164
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Just wanted to share my recent experience with Omix-ADA.

 

As most of you know, the XJ was wrecked and I have been picking up parts to fix it. One of the parts I wanted after asking here, was the 2 core radiator. Since I already like Rock auto, and had an order going, I decided I would do the Omix-ADA 17101.19 Dual core radiator... It is direct shipped from Omix-ADA in GA.

 

Earlier in the week, it came in.

 

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I was excited until I opened the box... And found a single core radiator in it's own box... 17101.21

 

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I contacted Rock Auto to tell them, and they instantly sent me a return slip. I asked if they could get the other one coming right away, but they said they had to wait for FedEx to pick up the one I had. He also said he was going to add a note to the file telling Omix to double check the box before sending it out. Pain in the butt, but whatever, mistakes happen.

 

Today I was out picking up a front clip when the GF said the box came in. I ended up wrenching until late, then came in and decided to open it up and check out my new 2 core radiator... This is where I get pissed. Upon opening the box, I found a radiator strapped up to a spacer. No part number or internal box like before, just shipping materials. I took a closer look... Only one row of cores... Then I noticed a double decal on the box, and decided to pull the top decal back...

 

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And here's where I reeeeaaalllly get pissed...

 

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This time they didn't even bother reboxing one... They just decaled over the decal...

 

I am so fed up with this... Share this with all of your forum friends... Omix has yet to respond to my complaint, and this is just ridiculous. I understand mistakes happen, but this is uncalled for.

 

Rob

 

 

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Just got off the phone earlier with Rock Auto, which told me they can only offer a refund at this point, since something is clearly not right with Omix. I then called Omix, who told me that they couldn't help me and that I had to go through Rock Auto. After repeatedly explaining that the problem wasn't with Rock Auto, she told me that there was nothing she could do.

 

Looks like Omix can have their money back. I'm done with that.

 

Rob

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I'm not going to bust balls man, just offering my opinion. You know I want overbuilt for peace of mind.

 

I have overheated 4.0s on fully flushed non clogged systems while towing several times. Actually blew the end cap clear off Steve's MJ once with no load behind it.

 

 

It is usually people working their engine hard that have the issues.

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had same issue with them just resticker someone elses parts. ordered their parts and came with dorman sticker too. rockauto refunded the difference theres was like 20 the dorman was like 9. that was the last part i ordered from omix ada. still use the hell out of rockauto 

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Also put one of the Spectra's from RockAuto in my '91 in Sept. A couple months later I froze a bunch of stuff due to a lapse in judgement/memory and bad anti-freeze. Blew most of the hoses off, but the rad's fine. Spectra's Canadian.  :dunno:

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