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Rock Auto?


Eagle
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The only bad experience I had with Rock Auto was my own fault. I ordered the wrong brake shoes for my truck (didn't pay attention) Cost was so cheap, it would cost more to ship back the wrong part than I would receive back. I have installed parts from them on my truck and my son's Hyundai Accent, no issues.

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  • 1 month later...

I recently purchased a cam position/sync sensor off them, they had it listed as fitting the 4.oh when it actually is for the 2.5.  Since their automated return process doesn't work well for this, I simply called them and explained what was up.  2 minutes on the phone, the guy looked up the part and went "Yup, that ain't right.  I'll email you a prepaid return shipping label." 1 minute after hanging up the phone there was return instructions and a label in my email.

 

I'm guessing they set their automated return thinger up that way to prevent abuse.

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  1. You also have to keep an eye on shipping. Some parts are OK, other sky high, and cheaper to go local. I do order from them at times. I do try and check online and see what prices are. If close or reasonable, I buy local. Usually, NAPA. I did order Timken bearings from them, and possibly Mevotech ball joints.

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Spoke too soon, they sent me a FedEx Ground label.  There isn't such a thing here.

 

 

When I have to return something to Apple, the return label is with UPS. I have to drive 75 km to the nearest bigger city to drop it off. Funny we have Purolator, FedEx, and Canada Post in my city though. Sigh, Canada problems.

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Don't buy a heater blower motor from them for an XJ/MJ either. The price is right and it works, but it is clocked different than the factory one and needs some modifications to fit.

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Wondering if anything got resolved here with the contact that I provided?

 

I received no response from Rock Auto. The return was handled through their brain-dead on-line system -- that being the system that essentially told me "We don't care if the part is actually what it's supposed to be or if it really fits your vehicle. We shipped you the part number you ordered so FOAD." (No, I didn't order the wrong part number. I checked. It's just that the part corresponding to that number doesn't happen to be the same as the part it's supposed to replace.)

 

So, no more Rock Auto for this cowboy. I'll stick with Auto Zone and Advance Auto. At least I can talk to a store manager if there's a problem.

 

Besides -- what kind of operation would take an order for four wiper blades, and ship two from one warehouse and two from another warehouse, thereby doubling my shipping cost? Between the extra shipping costs on the wipers plus the lost shipping and the return shipping on the struts, I would have been much better off just buying from Auto Zone.

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I love Rock Auto.....I hate it takes so long to receive items. The cost is worth it unless you are in a pinch and need the parts quickly. I am lucky to have a Napa parts store in town that are fairly priced to me and the family because we are regulars. I would not give up on them. I am surprised you like CARiD though! They have done a good job of royally pissing me off. Amazon is always great,  as well as Ebay IMO...haven't looked at street side auto before. May have to take a gander.

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It's a shame that one bad experience will turn you away from buying quality parts at a cheaper price when compared to the utter garbage AA and AZ sell. Oh well.

 

An old saying, well known to my generation: "Fool me once, shame on you. Fool me twice, shame on me."

 

Once is enough. Sending me an incorrect part is something I could accept as being luck of the draw. Telling me it must be correct because the maker of the part says that's the correct part number, without making ANY effort whatsoever to investigate the problem, is NOT something I'm willing to accept. That's a shoddy way to conduct a business.

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One and done.  I work with an older gentleman who is the same way with restuarants around our office.  If they take a little too long or screw up his order, they go on the blacklist.  There's only about 10 restuarants to eat at and 7-8 of them are blacklisted so he's limited to two types of food - Mexican and an American deli - he's missing out on a lot of other opportunities because of one bad experience.  I think it also must be a generational thing...

 

RockAuto is the go-to website for finding manufacturer's and their part numbers for specific parts.  There is no other database of parts anywhere else that gives you such a comprehensive breakdown by year/make/model and the component you're looking for.  I use this database to find the manufacturer that I want to use - I try to stay with American-made products, but that's near impossible these days.  I then use the information to scour the internet to see if I can find a better price.  If not, Rock Auto gets my business.  Only under very rare circumstances do I step foot in AA or AZ - those places are a joke and are getting worse by the day.  Their products are all re-branded Chinese JUNK.  Sure, you can get a store manager to refund you if the part is incorrect or replace the part with the correct one, free of charge.  You'll likely be going back to the store in 3-6 months to replace that part because it will have already failed.

 

Bottom line - don't alienate a retailer because of one bad experience.  Give them a second chance...I bet you'll be surprised.

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 I think it also must be a generational thing...

 

 

I suppose it is a generational thing. It isn't the fact they shipped me a part that didn't look at all like the OEM part it was supposed to replace that upset me. Mistakes happen. What upset me was the way they blew me off after I notified them that the part wasn't correct. People of my generation don't tolerate that kind of attitude.

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I think it also must be a generational thing...

 

I suppose it is a generational thing. It isn't the fact they shipped me a part that didn't look at all like the OEM part it was supposed to replace that upset me. Mistakes happen. What upset me was the way they blew me off after I notified them that the part wasn't correct. People of my generation don't tolerate that kind of attitude.

You didn't phone them, did you? Because when I phoned them and explained my situation they were super accommodating. Once I realized their online return thing didn't do what I wanted I called, problem resolved in 2 minutes.

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Like others have said, I would definitely call them & explain.

 

The only bad experience I had was with a multi-function switch I ordered that arrived with the cover off & it never worked properly.. but I didn't bother to send it back in time so was out the $25 +/- (my fault.)  Otherwise they're parts have been what I've expected & reasonably priced. 

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