Its a shame that the service can be so bad locally. Online parts ordering is probably going to take over the mom and pop auto stores in the near future, unless it already has.
I go the local parts store (happens to be a Parts City based store) for common consumables like brake parts, hoses, air fresheners, oil, filters, tune up parts etc. Parts pertaining to offroad use are always ordered. I really like Quadratec's service. You pay for the parts but you get great service. Call them for price matching too :thumbsup: