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Computer help.


KYMJ
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Gonna give this a try, because this is the only forum I fell comfortable enough to ask a stupid question. I've asked the IT folks at work and can't get a decent answer that I can understand. Here goes: computers have become a pain, I love to surf and have since my first computer with windows 98. Now my current computers are driving me nuts. When I surf this forum for instance, I read a thread and I literally have to close out the browser and come back later to go onto another thread or even to post a reply. Now, my desktop is loaded down with MANY of my wifes photos, I expect it to be slow and overloaded. But, my laptop is not and I get the same thing, THIS PAGE CANNOT BE LOADED. I'm sick of seeing it every time I try to surf the forums or try to buy something. Is it something I'm doing, does anybody have any advice? I appreciated it. Windows 7 on both. High speed internet for what its worth, The old Windows 98 and dial up was way better to me.

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First delete all your browsing history and cookies ( you do not say what browser you use)

 

Try downloading this

 

https://www.malwarebytes.org/?gclid=CPGU2uHqqcACFZJcfgodDaUAzg&utm_source=cj&utm_medium=aff&utm_content=11125352&utm_campaign=1807252&tracking=cj

 

run it.....get rid of your malware.....set your fire wall to default settings.

 

and fyi......stored pictures will not slow down a page from loading.....you have somthing unknowm running in the background,

 

need more help just ask......jeep geeks know lots of other stuff too   :thumbsup:

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Thanks guys, did what u said, got malwarebytes downloaded on both computers, found a lot on the desktop, nothing on the laptop. Memory, hah, I remember installing more memory on my first computer, I thought these newer computers were the bomb. I hate them now.

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What you describe doesn't make sense (I am not saying I don't believe you though) Windows 7 is a good thing.  It is the most reliable OS Microsoft has so far. Make sure you have 4gb at minimum.  Unfortunately, if your computer has started acting up (been infected etc), no matter what anyone tells you, there are no cures for that other than a clean wipe and reload of the os.  "Computer experts" will tell you that if you install "bs software xyz", it will fix it.  But you have no way of knowing other than it doesn't crash in the same spot like it did.

 

One thing I always make sure I get when I buy a new computer is a restore disk.  Most of the crappy pcs you get from Best Buy/dell,etc come with a "restore partition"  which is very helpful in all situations except those times when you actually need to use them.  Get the cd's.  If you can't, get the computer from CDW.  They cater to business rather than us home users that don't know crap.

 

I would consider taking it to a computer shop and showing them what it is doing. Lean toward wipe/reload if it is acting up. And tell them so.  Tell them you don't want to pay for an Easter egg hunt.   But make sure you tell them you want the windows cd's if you don't have them along with the virus scanner.  Of course, remember, you will loose everything on your hard drive if you wipe/reload so copy your files to a usb drive first.

 

I assume you are infected with a virus but I don't have any way of knowing for sure.  While I don't fully understand why, unfortunately, it is still very easy to get infected. A way to minimize it is to create a separate account on your computer that has minimal rights to do anything.  If it doenst have the ability to install software, it can't plant a virus on your computer (at least it is a bit for difficult that is).

 

Hope this helps.

Gary

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I'm not surprised that it doesn't make any sense, I'm not a computer guru and don't know a lot of the terminology. But, like I said, if I look at a few threads and particularly one with pics, I can't open another for awhile. If I read a news story on Yahoo, I can't open another, etc., it's just like its completely overloaded or something. The desktop has done it awhile, that's why I started using the laptop. Like I said, I blamed it on the 1000's of photos. The laptop is a NV53 gateway and it has 4gb of memory, says so on the sticker anyway. This computer was my MIL's before she passed. I reformatted and will not allow anybody else on it. Running Norton's 360, for the last couple of years, after using AVG for a long time. Really don't know what else to say, may have to reformat again, would rather not. Thanks, guys.

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my opinion get rid of Norton it is a resource hog I use Microsoft security essentials or mse for short it is free and who would know windows better as to how it should act, better then Microsoft.  google mse and give it a try do full scan also I have a copy of windows 7 manager if all this don't work it has repair options for IE. good luck    

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I know several computer geeks who regard Norton as a virus in itself. Dump it. There are GOOD free anti-virus packages out there. I tried AVG and I didn't like it. I know use Avast!, which some reviewers rate slightly below AVG and some rate higher than AVG.

 

You haven't said how much memory the desktop computer has. You need a minimum of 4 GB for Windows 7. Actually, the 32-bit version will function with 2 GB and it'll limp along with 1 GB, but to do anything processor and memory intensive, 4 is better. If you have the 64-bit version of Windows 7, 4 GB is the abslote minimum, and more is better.

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Gonna give this a try, because this is the only forum I fell comfortable enough to ask a stupid question. I've asked the IT folks at work and can't get a decent answer that I can understand. Here goes: computers have become a pain, I love to surf and have since my first computer with windows 98. Now my current computers are driving me nuts. When I surf this forum for instance, I read a thread and I literally have to close out the browser and come back later to go onto another thread or even to post a reply. Now, my desktop is loaded down with MANY of my wifes photos, I expect it to be slow and overloaded. But, my laptop is not and I get the same thing, THIS PAGE CANNOT BE LOADED. I'm sick of seeing it every time I try to surf the forums or try to buy something. Is it something I'm doing, does anybody have any advice? I appreciated it. Windows 7 on both. High speed internet for what its worth, The old Windows 98 and dial up was way better to me.

Sounds like possibly  a DNS server issue, Try swapping to googles free dns server (its typically faster then ISP servers anyways)

 

Start bar -> Control Panel -> View network status and tasks -> Change adapter Settings -> Right click your network adapter & click proporties -> Double click "Internet Protocol Version 4 )TCP/IPv4" -> Click "Use the following DNS server addresses:" -> For Prefered type  8.8.8.8 -> For Alternate type 8.8.8.4 -> Hit OK -> I believe you have to restart your pc for this to take effect.

 

Hopefully this helps you. 

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I doubt it is a dns issue. DNS servers either resolve or they don't regardless of the load at the desktop.  Your problem sounds like they are occurring on your desktop.  I tried googling your model and it doesn't show up on gateway's web site.  Google lists an article posted in 2009 which makes your computer at minimum 5 years old.  I am not familiar with AMD processors which your laptop apparently has so I can't comment on performance but I suspect you are running too much stuff on it.  Your photos have nothing to do with it at least not directly.

 

This is all conjecture but your virus scanner could be the culprit. Sometimes, they are set up to batch scan the entire system on a boot up.  Or, they are configured to update virus signatures, then perform a full system scan after the updates are performed.  On smaller systems, that can be frustrating.

 

Another problem is perhaps your virus scanner hasn't been updated for years and you are running old signatures.  Now you are running batch scans upon reboot that produce no valid results and (theoretically) you have Trojans and/or spyware running sucking up resources.  You could also have worthless crap software running such as the goggle task bar.

 

Probably the best thing you can do, other than taking it in to someone is to perform some basic troubleshooting on your own.  Trend Micro has a tool called house call .  I suspect they still do.  It is a web based virus scanner that you can use as a one time application to check things.  You can run that and see what happens.

 

You can also uninstall Norton and see how it acts (be prepared to install something else right away).

 

Finally, you can look at performance monitor and see what processes are eating up CPU.

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I know several computer geeks who regard Norton as a virus in itself. Dump it. There are GOOD free anti-virus packages out there. I tried AVG and I didn't like it. I know use Avast!, which some reviewers rate slightly below AVG and some rate higher than AVG.

 

You haven't said how much memory the desktop computer has. You need a minimum of 4 GB for Windows 7. Actually, the 32-bit version will function with 2 GB and it'll limp along with 1 GB, but to do anything processor and memory intensive, 4 is better. If you have the 64-bit version of Windows 7, 4 GB is the abslote minimum, and more is better.

Microsoft Security Essentials works great. Norton is like a bouncer at the door of a bar, slowing everyone down. 

MSconfig from the menu. Go to Start Up. Whittle it down to a minimum. 

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I know several computer geeks who regard Norton as a virus in itself. Dump it. There are GOOD free anti-virus packages out there. I tried AVG and I didn't like it. I know use Avast!, which some reviewers rate slightly below AVG and some rate higher than AVG.

 

You haven't said how much memory the desktop computer has. You need a minimum of 4 GB for Windows 7. Actually, the 32-bit version will function with 2 GB and it'll limp along with 1 GB, but to do anything processor and memory intensive, 4 is better. If you have the 64-bit version of Windows 7, 4 GB is the abslote minimum, and more is better.

Microsoft Security Essentials works great. Norton is like a bouncer at the door of a bar, slowing everyone down. 

MSconfig from the menu. Go to Start Up. Whittle it down to a minimum. 

 

 

If you have Norton it will be a major battle to get rid of it....it is the worst kind of bug

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are you having issues with certain web pages? if so read and try this> www.howtogeek.com/howto/27350/beginner-geek-how-to-edit-your-hosts-file/  I had an issue with trying to get to another forum I belong to.  this was the issue I had to remove the site that I was being blocked from.  this is easy and harmless as far as I was concerned. it did work I kept getting page cannot be displayed.

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