big66440 Posted October 14, 2015 Share Posted October 14, 2015 I placed an order for some parts on Oct the 6th, I didn't receive a confirmation e mail so I sent an email asking for an update not once but TWICE within the past week and didn't get a response. I gave them a call this morning and was on hold for approximately 20 minutes so I hung up and called back and was able to give my information to a sales rep about my order she put me on hold for about 5-10 minutes and just simply got cut off I was PISSED OFF by then so I called back and left a voice message ( which I'm pretty sure is useless with these idiots if they can't even respond to e mails). I tried calling them again and spoke with a rep who finally told me my items were never shipped :fs1: :mad: :headpop: and she doesn't know the reason why, she agreed to call me back but never did. I finally got an email with a USPS tracking number, I just hope the parts are here before the week end which I had already set aside to work on my truck but either way I won't be giving them any more business I can't stand chasing sellers around to find out what's going on with my parts when I chose to give them my hard earned money. Link to comment Share on other sites More sharing options...
Minuit Posted October 14, 2015 Share Posted October 14, 2015 Bought a rather expensive shipment from them early this year and it took them more than a week to tell me anything. They have some rare stuff (quality has been lacking on many of the things I've bought from them though) but I have no patience for vendors that are that slow with my money. My parts shopping order kind of goes like this: RockAuto if (maintenance/service parts) -> Junkyard -> ComancheClub sellers (if MJ specific part) -> Morris 4x4 -> Quadratec -> 4WD.com -> Team Cherokee. I almost always find what I need before I get to the bottom of the list. Link to comment Share on other sites More sharing options...
big66440 Posted October 14, 2015 Author Share Posted October 14, 2015 Sounds like my list as well, I understand simple honest set backs since I work for an auto parts retailer and understand things can get crazy sometimes but they just simply don't seem to care and I don't care to deal with vendors like that. Link to comment Share on other sites More sharing options...
ggcnash Posted October 15, 2015 Share Posted October 15, 2015 I've have heard horror stories, but I have honestly never had an issue u guess lucky me. I always use PayPal either direct PayPal from a vendors site, or my paypal account debit card makes vendors mind their P&Q's just a suggestion good luck Link to comment Share on other sites More sharing options...
big66440 Posted October 16, 2015 Author Share Posted October 16, 2015 I had actually never heard of them but considering they specialize in Jeeps they would " care " a little more about their customers, I completely understand parts being back ordered a few days or even mistakes in the inventory and not being able to fulfill an order but just simply not responding to e mails and even playing games when the customer ( me ) is on the line is just B.S. Link to comment Share on other sites More sharing options...
Usamedic Posted October 21, 2015 Share Posted October 21, 2015 they are full of $#!&. screwed me on a large order. sent wrong stuff, swore they would make it right, never heard from them again Link to comment Share on other sites More sharing options...
RochesterMJ Posted October 22, 2015 Share Posted October 22, 2015 They used to be great. Something happened 2 or 3 years ago and now, like others above, I view them as last resort Link to comment Share on other sites More sharing options...
HOrnbrod Posted October 22, 2015 Share Posted October 22, 2015 They used to be great. Something happened 2 or 3 years ago and now, like others above, I view them as last resort They were great. I've purchased a lot of obscure parts I couldn't find anywhere else and they have always delivered with no problems. Always used Paypal too. But it's been maybe a year since I ordered anything from them, and with all I read from you guys obviously something has changed. :dunno: Link to comment Share on other sites More sharing options...
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