I placed an order online for a sheet metal shrinker, stretcher on Saturday March 30th and decided to cancel the order within the hour after it was placed so I sent an email to the address provided on their website requesting a cancellation. I tried getting through to someone Monday and Tuesday (phone call) to confirm the cancellation and couldn't get through to anyone. I received an email Wednesday morning with a tracking number stating my item was ready to be picked up by the carrier, I called them again and this time I got through to someone and asked them to please cancel the order and not ship the item, long story short they denied both of those requests stating "the item has already shipped, if you'd like to return it please do so but we are going to charge you a 20% restocking fee". I argued with the operator telling her there's no way the item is in route if the tracking number is showing "awaiting to be picked up by carrier" as well as letting her know I requested for the order to be cancelled shortly after the purchase was completed by email and it turns out the email address on their website is no longer valid or in service. The item was shipped and when I received the order I quickly began a request to return the item, I argued with a few different people to see if they can waive the restocking fee and I even offered to drive the tool to their location so I can get my refund ASAP and again both requests were denied. They emailed me a prepaid return shipping label but it was written incorrectly, the "return to" address was MY home address, this was April 9th and I'm still waiting on them to send me the correct return label, I've called numerous times to remind them I need to send the tool back so I can get my refund and I keep getting the runaround and have even been hung up on by their customer service reps.It seems like this company has absolutely no desire to work with their customers, I've never dealt with such a difficult online seller.