When the parts guy makes you question your sanity.

[xjrev10]

My biggest pet peeve is when I go into the store to order parts for my xj(s). I tell them I need balljoints or whatever and tell them it's for a Cherokee. First question back "is it a grand?" Did I SAY grand Cherokee, no. Drives me nuts. Or the guy that trys to tell me everytime I go there that I need to swap a 318 in my Cherokee or Comanche whatever vehicle I happened to be getting parts for that trip... Lol

[mvusse]

You'd be amazed how many GRAND Cherokee owners call their vehicle a Cherokee. Some don't even know there ever was a not Grand Cherokee.

[veritas4156]

My biggest pet peeve is when I go into the store to order parts for my xj(s). I tell them I need balljoints or whatever and tell them it's for a Cherokee. First question back "is it a grand?" Did I SAY grand Cherokee, no.

 

Okay, so as a parts guy I have to chime in. If you worked on my side and did 5 returns a day because people walk up to you and ask for parts for a Cherokee and really mean a Grand Cherokee, you'd ask everyone if it were a Grand too.

 

I work at an Advance Auto in Carmel, NY as a low end manager. In my case, I'd like to believe that I'm more knowledgeable than nearly all of my colleagues and many customers, but I do recognize when people know more than me and I learn from them. The problem with a lot of the "parts guys" in the world today, especially at the bigger auto parts chains is that these stores pay little better than the McDonald's down the road. And flipping burgers is a lot less stressful than slinging parts.

 

I would much rather shop at a mom and pop parts store any day, but I started slinging parts as a college beer money gig so Advance has been doing me well for almost four years now. Now I'm graduated with an MBA and I'm still having issues getting a better job.

 

One thing Advance is really trying to push right now is that "Service is our best part". If you have any issues with your local Advance just call up the store manager or district manager and let them know. Corporate is really good at getting things going in the right direction if they know that there is an issue. The national corporate number is 1-877-ADVANCE or you can request the district manager's phone number from any store and they should give it to you.

 

And in case any of you are located in the Hudson Valley in NY, feel free to contact me at the Carmel, NY store. Telephone number is (845)225-8314. My name's Frank.

[HOrnbrod]

Frank, I hear ya and understand your side. I couldn't survive longer than a week working in a parts store serving the mostly morons that come in. Most are clueless about what they need, could care less about the quality of the part, and want it free. I'd be pulling Mr. 9mm out from under the counter and blasting their kneecaps. Don't have a lot of patience dealing with the public. Wouldn't do it. I'd rather flip burgers.........

 

 

 

I don't have to though. :cheers:

[ComancheKid45]

The General Publics lack of even Common sense Auto knowledge is why I am a Delivery Driver for Advance, dealing with Garage people is alot better than dealing with the front counter... :thwak:

[pitbull4x4]

I needed front brakes for my 87 2WD Comanche so I go to Advance. Here is how it goes.

 

Me; I need front brakes for a 87 2WD Comanche

 

Them; What size engine?

 

Me; 4.0

 

Them; Comanche's are only 4WD

 

Me; Its a 2WD

 

Them; It only comes in 4WD. Our computer says so.

 

Me; Then you tell me how I drove my truck here with out a t-case and no front gear's and axle's in my hollow tube in front of it. As i was walking out I said you guys need to update your computer's.

[JeepcoMJ]

try ordering parts for a 2.1 liter turbo diesel comanche.

 

 

or a '74 alfa romeo spider veloce