Why do you say Rustys offroad parts are junk

[Lewt2007]

why does everyone say that rustys parts are junk

[Pete M]

They seem to have as history of poor quality control, poor design, and poor customer service. Now don't get me wrong, not every person's experience was bad, but there are plenty out there that are willing to share their not-so-great story. You'd be hard pressed to find the same disappointment in a higher-end company like Rubicon Express.

A poor experience sticks with you and makes you want to share the story. A good experience is expected and when it happens, frequently no further thought is given to it.

[BLHTAZ]

I have run across many people that are happy with thier Rustys equipment, but I have seen way too many bad things from them and would never recommend them. It's one of those "get what you pay for" things. Buy a $500 kit from Rustys and run a 60% chance that you will have trouble or buy a $1000 kit with the same parts from RE and run a 10% chance of trouble.

 

Those percentages are "my opinion" based on the nearly 30 years that I have been in & around the 4X4 world and what I have seen & experienced...not from any scientifically calculated studies. ;) :cheers:

[CWLONGSHOT]

Here is a little quote for you, its very apropos.

 

"The bitterness of poor quality remains long after the sweetness of low price is forgotten".

 

Take my recent leaf spring problem. I paid $279 + shipping for that set of Rusty's springs because I didn't listen to members on here like DirtyComanche. I did check out what he told me, he recomended I get Alcans locally. I didn't want to spent $600 for Alcan springs I could get for half that.

 

Well guess what... I just spent $450 MORE for what I should have bought the first time. A little addition and surprise, surprise, I now have spent $729 + for what I could have first gotten locally for $600. The $279 initial cost ain't such a good deal now was it..... :oops: :oops: :cry: :cry: :cry:

 

CW

[fatcat0491]

Rusty's has pretty good Lifetime warranty though . just if it broke don't attempt to fix it AKA welding your add a leafs lol . i run a three inch lift through them. I have had no complaints, But in the next year of so I'm buy a 3 " lift pack from motion my .02

[89eliminator]

Rusty's has pretty good Lifetime warranty though . just if it broke don't attempt to fix it AKA welding your add a leafs lol . i run a three inch lift through them. I have had no complaints, But in the next year of so I'm buy a 3 " lift pack from motion my .02

 

yeah, they have a lifetime warranty. but don't try to cash in on that. i had a leaf break on my 4.5 pack and it took 2 or 3 MONTHS! to get the replacement leaf. good thing i didnt need them since i went SOA. plus they were real dicks when i called about it.

[69CamaroSS]

too bad...i was checking out their site and saw some things i might be interested in. oh well

[Lewt2007]

but they seem to use them a lot for parts on xtream and trucks. the guys on trucks are going to do a grand Cherokee with parts from rustys off road

[89eliminator]

too bad...i was checking out their site and saw some things i might be interested in. oh well

 

I'm not saying don't buy from them, just saying to be careful even though the parts may seem like a good deal.

[pingpong]

but they seem to use them a lot for parts on xtream and trucks. the guys on trucks are going to do a grand Cherokee with parts from rustys off road

 

Well the thing about them shows are they are nothing but a giant commercial. They give the show the parts to build a vehicle. Just watch the shows and watch how they plug products that are great, and some that are shall we say crap at best.

 

My experience with Rusty's is poor servie and long shipping. If you see anything you like on their site.. look at the other major companies and call around I am positive someone has the same product.