I had this same problem for years. Took the lock mechanism out and soaked it in kerosene overnite, reassembled the whole thing and little difference. The solution is, once you get the door opened, on the backside of the door next to the outdoor push to open button in the handle you will see a small plastic plug. Pop this out and lube generously with spray [WD40, etc}, exercise the lock outside and inside a number of times and presto, Fixed. Since I performed this fix, no more problems.