ive learned most of the time its best to get a locally owned glass company instead of safelite.we had a customer ask if he could get safelite to replace his windsheld while i was putting an engine in his truck.i told him not a problem but i had nothing to do with it.they broke one of his wiper arms and scratched the crap out of his a pillars.for some reason he thought i was responsible since safelite washed there hands of it since it was done on my lot.i told him to have a nice day and not come back.