88ComancheMitch Posted June 30, 2014 Share Posted June 30, 2014 Everywhere I go I see how amazing customer service is at rough country. I have a rant... When I bought my Comanche I got a rough country winch bumper with it. Its brand new, never mounted. I am however missing one of the 2 mounting brackets. I got on their website and began a chat. I was quickly informed I could not buy the bracket. The only way was to have bought the bumper directly through them. I was also told that they would sell me the brackets after I pushed a little, but they would be $200 and the winch mount. After a few complaints about their customer service the tech disconnected on me. I find it very frustrating that a company who claims #1 customer satisfaction can't supply a part as common as this. Has anyone else had to replace a bumper mount? What did you do? At this point I guess I'll have one made. Link to comment Share on other sites More sharing options...
JeepcoMJ Posted July 1, 2014 Share Posted July 1, 2014 Call them on the phone, ask for Jason. You can't have. Serious conversation via any form of text to text communication. I would have disconnected too. It's easier to complete something quickly over the phone. Not that that isn't poor customer service, but you have to understand. Those brackets are custom made, and made in exact quantity to match inventory of bumpers. They don't order more of one than the other. It is not their fault that your previous owner has lost them. You yourself are not a rough country customer...of course you will get charged more. Tell them you bought the bumper from them years ago and have lost the brackets. Link to comment Share on other sites More sharing options...
Incommando Posted July 1, 2014 Share Posted July 1, 2014 They have a very long history of poor customer service. Although this instance may not be entirely beyond reason I would not be surprised if it wasn't as much the manner in which you were treated as the message. You can order custom bumper mounts that reinforce both sides of the frame rails for about $80 and adapt them to that bumper. That saves you some $$$ and avoids giving cash to those shysters. Link to comment Share on other sites More sharing options...
JeepcoMJ Posted July 1, 2014 Share Posted July 1, 2014 Never once have I had a problem with rough country...and I used to be a dealer for them Link to comment Share on other sites More sharing options...
outlaw star Posted July 3, 2014 Share Posted July 3, 2014 Call them on the phone, ask for Jason. Never once have I had a problem with rough country...and I used to be a dealer for themYes, Ask for Jason (Screen name on most forums is Grimus99) He can help you and stands behind RC components when the rest won't. Link to comment Share on other sites More sharing options...
Incommando Posted July 3, 2014 Share Posted July 3, 2014 There are many threads here and elsewhere detailing their business practices. Often you hear " yeah but when they screw ya they give ya free stuff." My experience: ordered 4.5" kit through an authorized dealer Hells Creek. The RC website and ads stated it included extended sway bar links. Mine were missing. Hells Creek tried to help and RC told them sorry about my luck but even though they are listed on the website and my PACKING SLIP that they are no longer included in the kit. I made my own. I contacted them directly several times. To this day those shysters have never changed the website description nor honored my order. I am hardly alone on this. For someone to claim both inside information and ignorance of any such experiences despite the numerous examples in this forum alone is surprising. To have to be "in the know" to ask for a certain guy to keep them from screwing you is on its own a reason to avoid them. On top of that as many will attest Rough Country lift kit quality is crap and their ride is no doubt how they got the name of the company. Link to comment Share on other sites More sharing options...
Alexia Posted July 3, 2014 Share Posted July 3, 2014 The only Rough Country part I did not have break within 20,000 miles were there springs. Bushings, tie road ends, and shocks all broke within that time frame. Some twice within that time frame. That is despite that they could not properly measure the correct length of shock in the first place. Link to comment Share on other sites More sharing options...
JeepcoMJ Posted July 3, 2014 Share Posted July 3, 2014 There are many threads here and elsewhere detailing their business practices. Often you hear " yeah but when they screw ya they give ya free stuff." My experience: ordered 4.5" kit through an authorized dealer Hells Creek. The RC website and ads stated it included extended sway bar links. Mine were missing. Hells Creek tried to help and RC told them sorry about my luck but even though they are listed on the website and my PACKING SLIP that they are no longer included in the kit. I made my own. I contacted them directly several times. To this day those shysters have never changed the website description nor honored my order. I am hardly alone on this. For someone to claim both inside information and ignorance of any such experiences despite the numerous examples in this forum alone is surprising. To have to be "in the know" to ask for a certain guy to keep them from screwing you is on its own a reason to avoid them. On top of that as many will attest Rough Country lift kit quality is crap and their ride is no doubt how they got the name of the company. The reason you order company direct. You didn't order rough country product, you ordered hell creek product. Hell creek failed, not rough country....the parts should have been in stock and on the shelves. So really, the failure is yours from ordering elsewhere than factory direct. Link to comment Share on other sites More sharing options...
JeepcoMJ Posted July 3, 2014 Share Posted July 3, 2014 The only Rough Country part I did not have break within 20,000 miles were there springs. Bushings, tie road ends, and shocks all broke within that time frame. Some twice within that time frame. That is despite that they could not properly measure the correct length of shock in the first place. They have had bad bushing batches several times throughout the years....at the same time as every other manufacturer. But yes, I would never again run rc shocks. Link to comment Share on other sites More sharing options...
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