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jeepxdoug

Hanson bumpers really screwed up

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So we bought one of the Hanson bumpers and tried to put it on. 

Hanson had welded the flat bottom mount plates too high and too far inboard.

The bars for the tow hitch support were also welded in the wrong place.

 

No way could any of the holes line up.  So we called Hanson about a return.

HAH!!! They didn't believe us and wanted us to try again and send them pictures.

 

What sort of company can't take responsibility for such a glaring mistake?

So we had to wait a month and a half to get the first bumper and now we

have to go through once more removing the old bumper and placing the

Hanson bumper up there, take pictures, wait for Hanson to admit they

screwed up royally and then what.

 

After a screw up like this and the response of Hanson bumper, I would not

recommend them to anyone.

 

Buy the weld it kit bumper, pay someone to weld it together and grind it

have it painted and you'll probably be money and time ahead.

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I have to admit, the JCR DIY bumper was quick and easy to build.

 

Although, I am not sure what your beef with Hanson is. If the bumper is truly built wrong, a few photos should reveal that quickly. Their response to the photos is where this thread should have started. Sure it is maddening when you pay a significant price for a product and wait a long time for it to arrive just to be slapped in the face with something built wrong. Mistakes happen. Please keep us posted on Hanson's resolution!

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I have to admit, the JCR DIY bumper was quick and easy to build.

 

Although, I am not sure what your beef with Hanson is. If the bumper is truly built wrong, a few photos should reveal that quickly. Their response to the photos is where this thread should have started. Sure it is maddening when you pay a significant price for a product and wait a long time for it to arrive just to be slapped in the face with something built wrong. Mistakes happen. Please keep us posted on Hanson's resolution!

 

i agree.  mistakes happen, and it is definitely crappy that it happened.  I'm assuming they want pics to ensure that it is in fact made wrong before you and they go thru the hassle of sending it back.  it seems like they are trying to help, because they could have easily told you to get bent.

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A BIG thank you to 4 Wheel Parts in Lynwood WA.

Rather than go to all the hassle and make us wait for Hanson,

They redrilled all the holes so they would match up and mounted

the bumper.  Now I am no mechanical slouch. I was at one time a

journeyman machinist in the shipyards here in Seattle.  I know that

it was no easy job to move a hole over 1/4 to 1/2 it's diameter.

 

They spent a long time working on it and they only charged the 

minimum one hour that a normal bumper install would have

cost us.

 

Now I need to take some pictures in the morning and add them to my build page.

I do have to make a license plate mount as the bumper has none.

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